Custom Boat Vents and Grilles

Domestic

We ship Australia wide via Australia Post (these are shown as Parcel Post or Express Post). Whether it be to your residential address, business, PO Box or your local participating Post Office, we have you covered. Please refer to Australia Post website for their full terms and conditions.

As well as Australia Post, we also offer a third party provider who use trusted Courier Companies with competitive rates. Other couriers are utilised in circumstances where parcels have dimensions and weights that are too big for the standard Australia Post service. Please note some third party providers cannot deliver to PO Boxes. To offer you the cheapest rates possible we've chosen ATL (Authority To Leave), only choose these options if there is a safe place for the Courier to leave your parcel and you don't require Transit Warranty. 

If you would like Transit Warranty, select "Sign Rqd Incl Warranty". This covers any damage up to $100.00. Yes, this will cost you slightly more than the ATL.

For our bigger/heavier items such as our Boat Seat Boxes & Tackle Centre Consoles that require pallets, we need the full 7 days. Be sure you can get these items off the truck yourself as we don't offer taillift delivery trucks, and there is no Transit Warranty included in courier pricing Please Contact Us for a quote or continue your purchase at the nominated offered rates.

The difference between Pallet and Pallet Taillift.  Pallet option is cheaper because the courier Company thinks you can get the pallet off at your end with no help from the driver, if you can't get it off, your product won't be delivered, it will be held at the Courier Depot for 5-7 days and there may be an additional charge for pick-up or re-delivery.  The Pallet Taillift is more expensive, but you don't need someone to help you nor do you need a forklift and saves you and us running around organising re-delivery.

As the Customer, you will be kept up to date at all stages from when you purchase our products, to fulfillment and finally to tracking. Please note with tracking information, if your email is not provided then tracking information can not be forwarded to you.  Any queries with tracking of product/s should be through the courier service with the tracking number provided as they have more detailed information than we do.

We understand shipping is one of the biggest parts of any online business and we endeavor to meet all your expectations in the smooth handling of sending you our products, but there are always small system glitches and human error. Please don’t hesitate to get in touch if something doesn’t look right and we can deal with it then and there. 

International

We ship Internationally using Australia Post (these are shown Courier, Economy Air, Express or Standard). Please refer to Australia Post website for their full terms and conditions.

As the Customer, you will be kept up to date at all stages from when you purchase our products, to fulfillment and finally to tracking.

Unfortunately, our rates calculator doesn’t include any duties or taxes that may be payable in your Country on customs clearance. The carrier will calculate these and payment will be required prior to delivery.

Please feel free to Contact Us for further information. Returns Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@plaztek.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@plaztek.com.au and send your item to: 2 Feeder St Narangba QLD Australia 4504

Shipping
To return your product, you should mail your product to: 2 Feeder St Narangba QLD Australia 4504

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.